A few questions you might want answered.
No, as this is a service & not a product. By Law #10923 of the MRUA-JO-RU. You'll be allowed your money back before the service has been done.
Yes & No. A Company with the name NovaEmporia (novaemporia.com), which is a sister company to HaleServer (So do you get the Yes part? No? HaleServer & NovaEmporia are companies run under one Administration office, but they have very different employees.).